Term of Use

This contractual document shall govern the purchase of products and contracting of services through the website www.vithos.net

Acceptance of this document implies that the Customer:
- Has read, understands and understands what is stated herein.
- By placing an order through this website, the customer declares that he is over 18 years of age and has the legal capacity to enter into contracts. However, if he is between 14 and 18 years of age, the customer may request information about products and events. In any case, it is advisable that the Customer has their parents or legal representatives with them before browsing and/or registering in our online shops or mobile applications so that they can explain any questions that may arise. If the Customer is under 14 years of age, please do not provide us with any personal information, as the Provider cannot accept it.
- The Customer undertakes all the obligations set out herein.

These terms and conditions shall be valid for an indefinite period of time and shall apply to all purchases made through the Provider´s website.

The Provider informs that the merchant is responsible and aware of the legislation in force in the countries to which it sends the products and reserves the right to unilaterally modify the conditions, without affecting the goods or promotions that were purchased prior to the modification.

1. GENERAL TERMS AND CONDITIONS

Unless otherwise agreed in writing, the placing of an order with Provider shall constitute acceptance by Customer of these legal terms and conditions. No provision made by Customer shall differ from those of Provider unless expressly accepted in advance and in writing by Provider. To place an order, the Customer must follow the online purchase procedure and click on the acceptance of the Terms and Conditions and the button to finalise the order (with obligation to pay).

2. SHIPPING AND DELIVERY OF ORDERS

The Customer should note that orders will be shipped within the limits of available stock. If one of the items ordered is not in stock, the Provider undertakes to send the Customer an email as soon as possible (from the date on which the order was placed) to inform him/her of the period within which his/her product(s) can be dispatched. If the Customer is not interested in waiting, he/she may request a refund of the amount paid for the item(s) in question. If any of the products of his order, once invoiced, are not available, the Provider undertakes to send the Customer the available products. If possible, the Provider shall offer the Customer an article of equivalent quality and price to replace the unavailable product. In the event that the Customer does not accept the proposed replacement product, the Provider shall reimburse the Customer for the unavailable product. When placing an order, the Customer may choose his delivery option once all items have been added to the basket. The Provider shall ship the order to the address provided by the Customer when placing the order. To ensure the safe delivery of the package, the courier requires a signature to confirm that the delivery has been successfully completed. If there is no one to receive the parcel, the courier will attempt a redelivery, deposit the parcel with a neighbour or return the parcel to the local post office for safekeeping. In the event that the package cannot be delivered due to any reason, such as incorrect address, absent recipient, refusal of the package, etc., the package will be returned to our warehouse. In such a situation, the Provider shall refund only the price of the products paid for, once the parcel has arrived back at our warehouse. The Customer shall receive the refund by the same payment method used when placing the order. In this case, the shipping costs will not be refunded. Delivery shall be deemed to have taken place as soon as the carrier has placed the products at the Customer´s disposal and the Customer, or the Customer´s delegate, has signed the delivery receipt document. It is the Client´s responsibility to check the products on receipt and to state any reservations and complaints that may be justified in the delivery receipt document. In the event that the contracting does not entail the physical delivery of any products, these being directly downloaded from the website, the Provider shall previously inform the Client regarding the procedure to be followed to carry out this download. Claims for packages marked as ´delivered´ must be submitted after 3 days and before 15 days from the date on which the package was marked as ´delivered´. Claims for packages that are presumed lost (when the status is not ´delivered´) must be submitted after 3 days and within 30 days after the last tracking update. To file a claim, the Customer must contact the Provider via the website. If the Customer selected to purchase Route+ insurance when placing the order and has a problem with the shipment, the Customer must file the claim directly with Route. To process the claim with Route, the Customer can do so via the mobile application provided by Route for iOS or Android devices.